Job Title: Backend Engineer (Node.js | Dialer | Telephony | IVR)

Location: Gurugram (Delhi NCR candidates or those willing to relocate preferred)
Work Mode: Work From Office (5 Days)
Experience: 3-8 Years
Notice Period: Immediate to 15 Days Preferred

About the Role

We're looking for a Backend Engineer with strong expertise in Node.js and hands-on experience in Dialer, Telephony, IVR, Contact Center, or CPaaS platforms.

Key Responsibilities

• Design, develop, and maintain scalable backend applications using Node.js.
• Build robust REST APIs and microservices.
• Develop backend services for telephony and communication platforms.
• Work on inbound/outbound calling workflows, IVR, call routing, and call automation.
• Integrate with SIP-based systems, Voice APIs, SMS APIs, and telephony platforms.
• Develop call management, call tracking, agent management, and communication workflows.
• Optimize backend performance using PostgreSQL and Redis.
• Collaborate with Product, QA, and DevOps teams to deliver scalable communication solutions.

Mandatory Skills

• 3 years of Backend Development experience
• Strong expertise in: Node.js, REST APIs, Microservices
• Minimum 1 year of experience in: Dialer, Telephony, IVR, Contact Center, Auto Dialer, Predictive Dialer, Voice Bot, Communication Platforms
• Hands-on experience with: Calling Platforms, Inbound/Outbound Calling, Call Routing, Call Tracking, Agent Management, Communication Systems
• Integration Experience: SIP, Voice APIs, Call APIs, SMS APIs, Telephony APIs
• Strong understanding of: IVR Design, Call Queues, Agent Assignment, Call Escalation, Call Automation Workflows
• Database Skills: PostgreSQL, Redis

Preferred Industry Background

CPaaS, Contact Center, Telephony, Unified Communications, Voice Technology, Conversational AI, Voice Bots, Customer Engagement Platforms, SaaS Product Companies

Preferred Skills

AWS, Azure, GCP, Cloud-native backend development