1.Customer Support Intern – 10 positions

Salary : ?10,000 – ?15,000 per month

Experience Required : Minimum 0-1 years in customer support.

*Working Days:* 6 days a week

*Location:* Andheri East, Mumbai

*Key Responsibilities*

* Handle *inbound and outbound customer calls* professionally.

* Provide customer consultation and product-related support.

* Manage customer queries through *WhatsApp, email, and calls*.

* Check, update, and properly close customer support tickets.

* Resolve customer queries related to orders, products, delivery, returns, refunds, replacements, and general support.

* Maintain *AHT — Average Handling Time* as per company standards.

* Ensure all queries, tickets, and escalations are resolved within the defined *TAT — Turnaround Time*.

* Meet daily, weekly, and monthly deadlines for ticket resolution and customer follow-ups.

* Follow up on pending cases and ensure timely closure.

* Maintain proper ticket hygiene with accurate remarks, status updates, and closure notes.

* Coordinate with internal teams for order, dispatch, refund, replacement, and escalation-related issues.

* Ensure a smooth and positive customer experience.

* Maintain daily reports of calls, tickets, pending cases, and closed queries.

*Required Skills & Qualifications*

* Good communication skills in *Hindi and basic English*.

* Comfortable handling calls, WhatsApp, email, and ticketing systems.

* Basic computer knowledge is required.

* Customer support, telecalling, e-commerce, or D2C experience will be preferred.

* Freshers with good communication skills can also apply.

* Should be responsible, punctual, polite, and customer-focused.

* Ability to manage customer queries within deadlines.

* Should be comfortable working in a fast-growing company environment.

*Work Schedule*

* *6 days working*