Job Title: Executive / Senior Executive – Learning & Development & CX

Location: Mumbai
Region: Mumbai, Pune

About the Role

Passionate about training, coaching, and developing people? Join Chai Point and help shape the learning journey of our store teams across the West region!

Key Responsibilities

• Deliver engaging classroom and on-the-job training
• Coach store teams on customer experience, service standards & operations
• Support new store openings and partner onboarding
• Conduct training audits, assessments & coaching sessions
• Track learning effectiveness and partner performance
• Drive learning engagement through interactive training programs

Eligibility

• Graduate in Hospitality, Hotel Management, Business Administration or HR
• Experience in Training, L&D, Retail, Hospitality or QSR
• Excellent communication and presentation skills
• Strong coaching and stakeholder management abilities
• Willingness to travel across the region

What We Offer

• Opportunity to impact learning at one of India's largest organized chai brands
• High-energy, people-first culture
• Career growth in Learning & Development and Operations