ManageEngine Asset Explorer

• Administer and maintain ManageEngine Asset Explorer environment.
• Manage IT asset lifecycle, including discovery, inventory, procurement, allocation, and retirement.
• Configure asset categories, workflows, approval processes, and reporting.
• Monitor asset compliance and ensure data accuracy.
• Generate operational and management reports as required.
• Troubleshoot application, database, and performance-related issues.

ManageEngine PAM360
• Administer and manage privileged accounts, password vaults, and access controls.
• Configure password rotation policies and privileged access workflows.
• Manage role-based access control (RBAC) and user permissions.
• Monitor privileged sessions and audit logs.
• Support onboarding of servers, applications, databases, and network devices into PAM360.
• Troubleshoot authentication, integration, and access-related issues.
General Responsibilities
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• Perform L2 troubleshooting and issue resolution.
• Coordinate with OEM support and internal technical teams.
• Conduct periodic health checks and preventive maintenance.
• Prepare technical documentation, SOPs, and knowledge articles.
• Participate in change management and upgrade activities.
• Provide user support and technical guidance to L1 teams.
Technical Skills Required
Mandatory Skills
• Hands-on experience with ManageEngine AssetExplorer.
• Hands-on experience with ManageEngine PAM360.
• Good understanding of IT Asset Management (ITAM) processes.
• Good understanding of Privileged Access Management concepts.
• Experience with Windows and Linux server administration.
• Knowledge of Active Directory integration.
• Experience in troubleshooting application and infrastructure issues.
• SQL database knowledge and query execution.
• Reporting and dashboard management.
Preferred Skills

• ManageEngine ServiceDesk Plus integration experience.
• API integration and automation experience.
• Scripting knowledge (PowerShell, Python, Shell Scripting).
• REST API implementation and troubleshooting.
• LDAP, SAML, MFA, and Identity Management concepts.
• Application deployment and upgrade experience.
• Integrated development experience.
• Experience in workflow customization and application integrations.
• Experience with ManageEngine ecosystem products.
Educational Qualification
• Bachelor’s degree in engineering, Computer Science, Information Technology, or equivalent.

Preferred Certifications
• ManageEngine Product Certifications.
• ITIL Foundation Certification.
• Cybersecurity or Identity Management Certifications (Preferred).

Deployment Requirement
• Hyderabad-based candidates will be preferred.
• Candidate must be willing to work onsite and travel across India as per project requirements.