Job Title: Quality Analyst (QA) - Tech Support Voice

Locations: Pune / Bangalore
Salary: Up to ?7 LPA Lucrative Incentives & Allowances

About the Role

We are looking for an experienced Quality Analyst to drive excellence in an International Technical Support voice process! If you have strong technical acumen and core QA expertise, this is your next big career move.

Mandatory Requirements

• Education: Graduates only (Regular college/university; open university/undergrads will not be considered)
• Total Experience: Minimum 5 years in an International Technical Support Voice role
• QA Experience: At least 2 years of core Quality Analyst experience specifically in Tech Support
• Excellent communication skills
• Technical Knowledge: Hands-on expertise required in Ticketing Tools, Active Directory, Outlook Configuration, DNS, and DHCP is mandatory

Strict Disqualifiers

Please do not apply if you have: Customer Service, Non-Tech, Non-BPO, or Non-Voice experience; Undergraduate or Open University qualifications.