Application Support - Trainee

Location: Mumbai Andheri
Experience: 0 to 1 Year (Freshers)
Employment Type: Full Time

About the Role

We are hiring for Application Support (Freshers only) for Mumbai Andheri location. Position: Trainee.

Qualifications

• BCA / B.Sc (IT or Computer Science).

Key Responsibilities (Training will be provided)

• Ticket Management: Answer user questions and log support requests using tracking tools like Jira or ServiceNow.
• Issue Troubleshooting: Find the root cause of basic application errors and system alerts.
• Monitoring: Check daily app performance, server logs, and database status.
• Collaboration: Report major bugs to senior developers or system admins.
• Documentation: Update support guides, FAQs, and error-resolution steps for the team.

Required Skills

• Basic understanding of SQL and relational databases.
• Knowledge of operating systems (Windows and Linux basics).
• General awareness of networking and cloud concepts.
• Good written and verbal communication skills.
• Strong problem-solving and analytical mindset.