Associate / Sr. Associate – Customer Support (Voice, Chat & Email)

About the Role

Sutherland is actively hiring for multiple customer support processes, including voice, chat and email support, at its Airoli, Navi Mumbai location. Freshers looking to kickstart their careers and experienced professionals with an international BPO background are welcome.

• Company: Sutherland
• Position: Associate / Sr. Associate
• Processes: Voice | Chat | Email Support
• Location: Airoli, Navi Mumbai
• Work Mode: Work from office
• Employment Type: Full-Time
• Shifts: Rotational shifts and night shifts
• Experience: Freshers / 1–3 years

Job Responsibilities

• Handle customer queries through voice, chat, or email support, depending on the assigned process
• Assist customers with product/service inquiries, orders, payments, refunds, account-related concerns, and other support requests, as applicable
• Provide accurate, timely, and effective resolutions to customer concerns
• Deliver an excellent customer experience while meeting quality, productivity, and CSAT targets
• Maintain accurate customer interaction records and follow process guidelines

Eligibility Criteria

• 12th pass / graduates can apply
• Freshers and candidates with 1–3 years of experience are welcome
• Good English communication skills (verbal and/or written, depending on the process)
• Basic computer knowledge and problem-solving skills
• Good typing speed and accuracy for chat and email support roles
• Comfortable working in rotational shifts, including night shifts
• Customer-focused attitude with a willingness to learn