WE'RE HIRING | CLIENT SERVICE & OPERATIONS EXECUTIVE

Company: 9to5

Location: Okhla Phase 1, New Delhi

Work Mode: Work from office

Salary: INR 18,000 – 28,000 per month

Experience: 1–2 years

About the Role

We are looking for a proactive and detail-oriented Client Service & Operations Executive to manage client communication, coordinate daily business operations, and ensure smooth order processing and timely deliveries.

Key Responsibilities:

• Handle client queries through emails, WhatsApp and phone calls
• Manage order processing, tracking, dispatch and delivery coordination
• Coordinate with internal teams, vendors, warehouses and logistics partners
• Monitor shipments, handle RTO cases and resolve delivery-related issues
• Maintain operational trackers, inventory records and MIS reports
• Follow up on pending orders, client requirements and vendor commitments
• Ensure timely resolution of customer concerns and maintain strong client relationships
• Support the smooth execution of daily business operations

Requirements:

• 1–2 years of experience in client servicing, customer support or operations
• Excellent verbal and written communication skills
• Working knowledge of MS Excel and Google Sheets
• Strong coordination, follow-up and problem-solving abilities
• Ability to multitask and manage deadlines effectively
• Experience in e-commerce, logistics or order management will be an added advantage

How to Apply: Interested candidates can share their updated resumes with the recruiter by email.