CRM Executive

Company: Safeli
Location: Naraina Industrial Area, Phase-1, New Delhi
Experience: 1-5 Years
Work Mode: On-site | Full-Time

About the Role

Are you great at customer handling, communication and coordination? Join Safeli and be part of a growing team.

Key Responsibilities

• Manage customer relationships, queries and service requests
• Handle follow-ups for services, payments and materials
• Maintain accurate customer records and updates in CRM
• Coordinate with Service, Operations and Accounts Support teams
• Support payment/accounts reconciliation
• Monitor customer satisfaction and improve customer experience
• Prepare customer service reports

Required Skills

• Excellent communication and customer-handling skills
• Strong coordination and follow-up abilities
• Basic knowledge of CRM and MS Excel
• Good problem-solving skills

Qualifications

• Graduate in any discipline

Preferred Skills

• Experience with Salesforce, Zoho, HubSpot, Freshsales or similar CRM tools

Why Join Us?

• Competitive salary based on experience
• Learning and career growth opportunities
• Supportive work environment
• Opportunity to work with cross-functional teams