Job Title: Customer Care Executive (CCE)

Role Type: Full-Time
Location: Noida Sector 63
Shift Timings: Day Shift 10:00 AM to 6:30 PM
Salary: 15k to 20k
Experience Required: 0-1 Year (Freshers Preferred)

About the Role

Are you a confident communicator with a passion for helping people? We're looking for enthusiastic, empathetic, and drive-oriented Freshers to join our growing Support Team! No prior work experience? No problem! If you have strong communication skills and a quick learning mindset, we'll train you on the rest.

Key Responsibilities

• Handle inbound and outbound customer inquiries via Calls.
• Provide accurate and timely solutions to customer queries regarding products or services.
• Maintain a polite, empathetic, and professional tone in all customer interactions.
• Log and update customer details and query tickets in our system/CRM.
• Escalate complex issues to senior team members when needed and follow up to ensure resolution.

Qualifications & Requirements

• Education: Bachelor's Degree / Any Diploma / Higher Secondary (12th Pass) in any stream.
• Languages: Excellent verbal and written communication in English/Hindi.
• Basic computer literacy and fast typing skills.
• Good active listening and problem-solving abilities.
• Patience, positive attitude, and ability to handle customer queries calmly under pressure.

What We Offer

• Comprehensive hands-on training for freshers.
• Friendly, collaborative work culture.
• Clear career progression and promotion opportunities.
• Performance bonuses and incentive programs.