Job Title: Customer Service Executive – USA Email & Chat Process

Location: Ghansoli, Navi Mumbai
Work Mode: Work From Office (WFO)
Working Days: 5 Days a Week

About the Role

We are looking for customer-focused professionals to join our USA Customer Service – Email & Chat Process.

Key Responsibilities

• Handle customer queries through email and chat
• Provide prompt, professional and accurate resolutions
• Understand customer concerns and ensure a positive experience
• Maintain proper communication and follow process guidelines
• Coordinate with internal teams whenever required
• Maintain quality and productivity standards
• Comfortable working with international/US customers
• Good written and verbal communication skills
• Good typing and computer skills
• Prior experience in international customer service/BPO will be an advantage