Job Title: Customer Support Executive – Technical Process

Location: Malad, Mumbai
Process: Back Office Voice Support
Salary: Up to ?7 LPA
Shift: 24/7 Rotational Shifts
Work Schedule: 5 Days Working
Employment Type: Full Time

Eligibility Criteria

• Minimum 1 Year of Experience in Technical Support/Customer Support (Mandatory).
• BS, BSEE, CS, or any other relevant Technical Degree required.
• Excellent English communication skills (Written & Verbal).
• Strong technical troubleshooting and problem-solving skills.
• Comfortable working in a 24/7 rotational shift environment.

Key Responsibilities

• Handle customer queries through voice and back-office support.
• Troubleshoot and resolve technical issues efficiently.
• Provide prompt and accurate technical solutions.
• Maintain customer records and update case details accurately.
• Deliver exceptional customer service while meeting quality standards.

Interview Requirement

• Candidates must have a Laptop for the Client & Technical Rounds.