Job Description

We are looking for enthusiastic and customer-focused Customer Support Executives to join our International Voice & Chat Process. The selected candidates will be responsible for assisting international customers, resolving their queries, and providing a high-quality customer experience through voice and chat support.

Key Responsibilities

• Handle customer queries through international voice and chat support.
• Understand customer concerns and provide accurate and timely solutions.
• Maintain professional communication with international customers.
• Resolve customer issues while maintaining customer satisfaction.
• Follow company policies, processes, and quality standards.
• Maintain proper records of customer interactions.
• Meet defined performance and quality targets.

Requirements

• Excellent English communication skills.
• Good verbal and written communication.
• Comfortable handling international customers.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts, including night shifts.
• Customer-service-oriented attitude.
• Freshers and experienced candidates can apply.

Skills

• International Customer Handling
• Voice & Chat Support
• English Communication
• Problem Solving
• Active Listening
• Customer Relationship Management
• Basic Computer & Typing Skills

What We Offer

• Competitive salary
• Incentives/performance bonuses
• Training & development
• Growth opportunities
• Professional work environment

Interested candidates can share their updated resume or contact the recruitment team for further details.