Job Title: Desktop Support Engineer (L1)

Location: Airoli, Navi Mumbai (Work from Office)
Shift: Rotational
Experience: 2–3 Years
Employment Type: Full Time
Eligibility: Mumbai-based candidates preferred

About the Role

We are looking for a skilled and enthusiastic Desktop Support Engineer (L1) to join our team.

Key Responsibilities and Requirements

• Provide desktop and IT support to end users.
• Troubleshoot Windows OS, Microsoft Office 365 and basic networking issues.
• Manage Active Directory, DNS and OU administration tasks.
• Log and resolve issues using ITSM and ticketing tools such as ServiceNow, Freshdesk or ManageEngine.

Required Skills

• Strong knowledge of Windows OS, Microsoft Office 365, and basic networking.
• Hands-on experience with Active Directory, DNS, and OU management.
• Familiarity with ITSM and ticketing tools such as ServiceNow, Freshdesk, or ManageEngine.
• Excellent troubleshooting, communication, and customer service skills.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field.
• 2–3 years of experience in Desktop Support or IT Support.