Helpdesk Professional – Banking Domain

Location: Navi Mumbai
Experience: 1 Years
Qualification: BE / BTech / MCA / Bachelor's Degree (with relevant IT experience)

About the Role

We are looking for a Helpdesk Associate to join our team in Navi Mumbai and support our Banking client.

Key Responsibilities

• Resolving tickets raised in the Ticketing Tool system.
• Following & maintaining SLAs while resolving tickets.
• Coordinating with internal teams to resolve customer issues and improve overall customer experience.
• Flexible with work timings during month-end, quarter-end, half-yearly, and yearly closing activities.

Required Skills

• Knowledge of SQL (Select & Updates).
• Knowledge of Handling Ticketing Tools.
• Proficiency in Banking Domain.
• Knowledge of Core Banking is an added advantage.

Important Note

This role pertains to Banking Domain Helpdesk. Please do not share profiles of Network/Windows/Production Helpdesk Support Resources.