WE ARE HIRING! | Helpdesk Support / Service Desk / IT Support

Company: Softenger

Location: Mumbai (Airoli) – on site

Experience: 0.6–2 years

We are looking for enthusiastic and motivated candidates to join our team. Freshers and candidates with relevant experience are welcome to apply.

Job Responsibilities:

• Handle and resolve user queries and issues through calls, emails and ticketing tools.
• Log, track, update and close tickets within defined timelines.
• Perform basic troubleshooting of hardware, software, network and access-related issues.
• Escalate complex or unresolved issues to the appropriate technical teams.
• Follow up with users to ensure timely resolution of issues.
• Maintain proper documentation of incidents and resolutions.
• Adhere to SLA requirements, process guidelines and security policies.

Who Can Apply?

• Freshers and candidates with 0.6–2 years of experience.
• Candidates with good communication and problem-solving skills.
• Basic knowledge of IT support, troubleshooting and ticketing tools is an advantage.
• Candidates willing to work in Mumbai.