We're Hiring | WFM SME / TL / TM – Pune

Location: Pune

Experience: 4 years

Positions: Subject Matter Expert (SME) | Team Leader (TL) | Team Manager (TM)

Required Skills & Responsibilities:

• Strong experience in Workforce Management (WFM)
• Knowledge of Real-Time Management (RTA) and Intraday
• Forecasting, scheduling, shrinkage and capacity planning
• Monitoring service levels and agent adherence
• Team handling and performance management
• Strong analytical and communication skills

How to Apply: Interested candidates can share their updated resumes with the recruiter by email or phone.